Digital Support Specialist
We’re seeking a highly motivated Digital Support Specialist to support our internal teams and clients by providing essential web, digital, and IT support.
This Orlando, FL based, junior-level role is ideal for someone who thrives in a fast-paced agency environment, has a knack for problem-solving, and enjoys being the go-to person for technical needs. You'll work closely with media, social, account, and development teams to ensure seamless digital execution, reliable tech operations, and efficient internal workflows.
Key Responsibilities:
Web & Content Support
Manage content updates and ongoing maintenance across client websites (primarily Drupal and WordPress)
Upload creative assets, copy, and digital content in line with campaign schedules
Conduct QA to ensure web elements render correctly and function as intended
Assist with form integrations, embed codes, and plugin troubleshooting
Digital Campaign Execution
Support the media and social teams by:
Maintain shared campaign tracking systems to ensure assets and specs are implemented accurately
Internal Tech & IT Support
Set up and troubleshoot computers for new hires and existing employees
Provide support for printers, Wi-Fi/network connectivity, and basic IT issues
Assist with email configuration, file access issues, and general desktop software needs
Manage inventory of tech hardware and coordinate replacements/updates as needed
Hosting, Domains & Server Support
Help manage domain registrations, DNS settings, and SSL renewals
Monitor basic server uptime and escalate issues to development partners
Assist in documentation of hosting credentials, server access, and process guides
Media & Analytics Support (as needed)
Provide troubleshooting of Google Tag Manager, tag misfires, or pixel-related issues
Assist in communication and coordination with media tech vendors (e.g., TikTok, Meta, Google) to resolve technical issues
Help QA URLs, UTM parameters, and ensure proper tracking implementation pre-campaign launch
Occasionally assist with gathering or formatting basic performance data for reports or dashboards
Required Skills & Qualifications:
Proficiency in Drupal and WordPress CMS platforms
Familiarity with basic HTML, CSS, and content formatting
Understanding of hosting environments, DNS settings, and basic web infrastructure
Proficiency with Google Workspace, basic Excel/Sheets, and ticketing tools (e.g. Asana, Trello, or similar)
Tech-savvy with a can-do attitude and ability to troubleshoot independently
Excellent communication skills and ability to collaborate across departments
Ideal Traits:
Naturally curious and eager to learn new systems and tools
Energetic, reliable, and organized
Comfortable working in a hybrid support role across digital marketing and IT
Thrives on solving problems and bringing clarity to technical situations
Enjoys being a "fixer" and stepping in to help wherever needed
No recruiters, please.